Frequently Asked Questions
Everything you need to know about shopping with Poppy & Peonies.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to initiate a claim and receive a prepaid shipping label.
Do you offer international shipping?
Currently, www.poppyandpeonies-us.com ships exclusively within the United States. We are looking to expand our shipping regions in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
Yes, we stand by our quality. All products come with a 6-month limited warranty against manufacturing defects. Please contact our support team with photos if you encounter any issues.